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Effective collection techniques

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In this dynamic course, you will learn how to:

• Recognize and take advantage of the standards of professional collections
• Write masterful letters, faxes
• Adapt your e-mail and faxes to collections
• Master the important three phases of a successful collection call
• Handle excuses - typical and “I’ve never heard that one before!”
• Develop a special ‘compelling’ collection voice
• Deal with the irate customer
• Know and successfully use the twelve negotiation techniques for collections
• Learn how the ‘Scotty & Captain Kirk’ method will increase your collections dramatically

And more… much more!

>>> Download the schedule and the registration form

>>> See the schedule

 

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NEW! Advanced program

“Zen” collection skills^©

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This program has been developed, improved and refined over several years to be delivered to a more seasoned and experienced accounts receivable team. Team members who may perform well but recognize that the best engines need regular tune ups and there is always room for improvement.

We start with a brief review of some of the basics (the tune-up), but most of the program concentrates on individual improvement to specific challenges for their organization or association. It is our experience that these skills are more effective when ‘caught’ rather than ‘taught’ to seasoned receivable personnel.

Program topics

• Defining the role of an effective professional collector
• Identifying and taking action on barriers to improved performance
• Advanced negotiating techniques
• “Time & Stress”
• Recognizing powers of influence
• How to develop powerful questions
• Improving listening skills
• All I needed to know about collections, I learned at the movies
• Self and Team Development
• Action Planning

>>> Download the schedule and the registration form

>>> Read more about this advanced program

 

In-house credit seminars

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National Credit News offers customized in-house collection seminars trained by top credit experts. The training schedule to your employees can be adjusted to your company’s time frame. Also, other ideas would be welcome.

Subjects to consider for collection training seminars:

• What are the collector’s objectives
• How important are you as their supplier?
• Improve your negotiation techniques (Improve your accounts receivable).
• Telephone techniques and effective communication (advanced)
• The regulations in professional collections
• Dealing with excuses
• Make a collection call with success
• Tone of your voice, what you say, how you say it… ensuring a professional conversation with a “business” customer
• Negotiate with a difficult customer
• The warning signs
• How far can we go when dealing with a customer?
• Collecting without annoying a customer
• Create a win-win situation
• Learn the art of negotiation with angry customers
• When to ask for payment
• Negotiate the payment terms with efficient manner
• Commercial insolvencies reasons and signals
• Improve the working climate and solve difficult situations
• The art of negotiation
• Importance of cash flow
• How to manage stress

For customized seminars please contact:

Kurt Pfeifer (info@ncnjournal.com)
514-840-8140 or 1-800-208-2189 ext. 225

Collector certificate

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PACE PROGRAM

Earn your designation as a C.F.C.P.
(Certified Financial Collection Professional)

Exceptional opportunity to train your collection staff

Help them become the best collectors they can be

The International Center for Professional Collections offers a unique program for those who want to improve their knowledge and expertise of Accounts Receivable. Their PACE program (Professional Account Collection Education) available in either a consumer or commercial module offers education, training, assignments and testing.
>>> Frequently Asked Questions (FAQ) about the PACE Program

Objectives of the PACE Program:

It has been designed to ensure that participants are fully aware of the standards of professional collections and that they are sufficiently able to legally and effectively use all available tools to achieve account receivable objectives within their firm or association.

Features of the PACE Program include:

• Ten modules ranging from Rules to The Collection Call and Effective Negotiations
• Students take at their own pace, with as long as six months allowed to complete study, assignments and testing
• A certificate with value on completion and registration with ICPC
  
  

Full package includes:

• CD Power-Point presentation
• Workbook and assignments
• E-books of Check is NOT in the Mail, Paid in Full, Become the Squeaky Wheel and Tipping the Scales (hardcover pictured here)
• On-line testing and assignments
• Recorded role-playing exercise with ICPC expert faculty (copy of recording provided)
• Certification as CFCP upon successful completion
  
  

>>> More details on the Collector certificate

 

TESTIMONIALS

“I must really commend you on a great program. When I first registered, I had the mentality of 'You can't teach me anything, I own my own Collection Agency.'
Oh how I was wrong!!! I now realise that in this business there is so much more you can learn.”

Krista Walsh, Owner, KC Collect, Prince Edward Islan

 

“I thoroughly enjoyed all aspects of course. I now am convinced after nearly 30 years in collections both in the UK and the USA, that it is possible to teach an old dog new tricks. Well done to you guys.”

Terry Walling, President, U S Asset Protection Solutions

 

“This was the most fun I had taking a course - ever. It helped me gain the confidence I needed to be a professional collector. I work alone, so the help and the information was phoenominal for my self esteem and confidence. Thanks; please know I will attend any seminars or take any courses you have to offer in future.”

Candy Hurst, Credit Recovery Administrator, Call Collect Credit Recovery Services Corp.

Kurt Pfeifer (info@ncnjournal.com)
514-840-8140, ext. 225
1-800-208-2189

Credit networking group

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>>> Become a member today!

You are invited to join a new Credit Networking Group from the province of Quebec, comprised of dynamic credit  professionals from various industries. The group already includes credit managers from large corporations with business activities involved in many industries,.

There are conferences throughout the year with the common goal of uniting a large number of credit managers of corporations that sincerely want to continue evolving in their careers which is so important to do so. The Credit Networking Group provides an atmosphere were participants expand their knowledge professionally and personally while discussing topics including legal advice, finance, credit risk management, human resources and present an opportunity to network with many companies.

There are four conferences per year given by top experts such as lawyers ,bankers, focused on wanting to educate the credit managers seeking  to gain as much knowledge as possible benefiting to help their company.

Some of our members include the following companies: Yellow Pages Group, Unisource Canada, Sonepar, Agropur, and many more.

 

Next conference

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Wednesday, December 3, 2008

Connaître et se reconnaître pour différentes raisons :
une ressource essentielle dans son travail

• Connaître son tempérament et son caractère
• Historique de la connaissance de notre identité
• Les tempéraments de notre identité
• Les caractères de l'humain
• Un regard sur notre humanité morpho-psychologique
• Mesure et évaluation de notre caractère
• Évaluation de notre morpho-psychologie

Conférencier invité :
Monsieur Jacques Lebrun, M.A. Docimologie (mesure et évaluation)

>>> Download the program and the registration form

>>> Subscribe online

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Last conferences

Wednesday, October 8, 2008

Perspectives économiques et financières 2009

Wednesday, April 16, 2008
La fraude en entreprise et la fraude dans les états financiers

Friday, September 19, 2008
Les limites légales des réclamations pour intérêts et pour frais
de la part des créanciers