Effective collection techniques

In this dynamic course, you will:

• Learn the standards of professional collections
• Wimpy words and phrases to avoid – power replacements
• Be surprised (perhaps) by the true objectives of collections
• Special tips for email and fax
• Master the three phases of a successful collection call
• Be prepared always for any excuse – you will never be thrown by an excuse again!
• Begin to develop a special voice – easier to understand and more compelling to the listener
• Discover a minimum of ten responses and techniques when dealing with an irate customer/debtor
• Acquire the knack of tailoring your approach to a specific type of customer
• Find out how to work with the sales team
• Deal with the irate customer
• Develop the knack of being assertive without being too aggressive
• Discover how to use the important difference between a position and an interest when negotiating
• Resolve never again to make the two biggest mistakes in collections – by even seasoned personnel
• Know and successfully use the twelve negotiation techniques for collections
• Find out how you can write collection letters that are powerful and compelling

And more… much more!

Download the schedule and the registration form

Register online 

 

In-house credit seminars

National Credit News offers customized in-house collection seminars trained by top credit experts. The training schedule to your employees can be adjusted to your company’s time frame. Also, other ideas would be welcome.

Subjects to consider for collection training seminars:

• What are the collector’s objectives
• How important are you as their supplier?
• Improve your negotiation techniques (Improve your accounts receivable).
• Telephone techniques and effective communication (advanced)
• The regulations in professional collections
• Dealing with excuses
• Make a collection call with success
• Tone of your voice, what you say, how you say it… ensuring a professional conversation with a “business” customer
• Negotiate with a difficult customer
• The warning signs
• How far can we go when dealing with a customer?
• Collecting without annoying a customer
• Create a win-win situation
• Learn the art of negotiation with angry customers
• When to ask for payment
• Negotiate the payment terms with efficient manner
• Commercial insolvencies reasons and signals
• Improve the working climate and solve difficult situations
• The art of negotiation
• Importance of cash flow
• How to manage stress

For customized seminars please contact:

Kurt Pfeifer (info@ncnjournal.com)
514-840-8140 or 1-800-208-2189 ext. 225

Collector certificate

PACE PROGRAM

Earn your designation as a C.F.C.P.
(Certified Financial Collection Professional)

Exceptional opportunity to train your collection staff

Help them become the best collectors they can be

The International Center for Professional Collections offers a unique program for those who want to improve their knowledge and expertise of Accounts Receivable. Their PACE program (Professional Account Collection Education) available in either a consumer or commercial module offers education, training, assignments and testing.
>>> Frequently Asked Questions (FAQ) about the PACE Program

Objectives of the PACE Program:

It has been designed to ensure that participants are fully aware of the standards of professional collections and that they are sufficiently able to legally and effectively use all available tools to achieve account receivable objectives within their firm or association.

Features of the PACE Program include:

• Ten modules ranging from Rules to The Collection Call and Effective Negotiations
• Students take at their own pace, with as long as six months allowed to complete study, assignments and testing
• A certificate with value on completion and registration with ICPC
  
  

Full package includes:

• CD Power-Point presentation
• Workbook and assignments
• E-books of Check is NOT in the Mail, Paid in Full, Become the Squeaky Wheel and Tipping the Scales (hardcover pictured here)
• On-line testing and assignments
• Recorded role-playing exercise with ICPC expert faculty (copy of recording provided)
• Certification as CFCP upon successful completion
  
  

More details on the Collector certificate

 

TESTIMONIALS

“I must really commend you on a great program. When I first registered, I had the mentality of 'You can't teach me anything, I own my own Collection Agency.'
Oh how I was wrong!!! I now realise that in this business there is so much more you can learn.”

Krista Walsh, Owner, KC Collect, Prince Edward Islan

 

“I thoroughly enjoyed all aspects of course. I now am convinced after nearly 30 years in collections both in the UK and the USA, that it is possible to teach an old dog new tricks. Well done to you guys.”

Terry Walling, President, U S Asset Protection Solutions

 

“This was the most fun I had taking a course - ever. It helped me gain the confidence I needed to be a professional collector. I work alone, so the help and the information was phoenominal for my self esteem and confidence. Thanks; please know I will attend any seminars or take any courses you have to offer in future.”

Candy Hurst, Credit Recovery Administrator, Call Collect Credit Recovery Services Corp.

Kurt Pfeifer (info@ncnjournal.com)
514-840-8140, ext. 225
1-800-208-2189

Credit networking group

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Become a member today!

You are invited to join a new Credit Networking Group from the province of Quebec, comprised of dynamic credit  professionals from various industries. The group already includes credit managers from large corporations with business activities involved in many industries,.

There are conferences throughout the year with the common goal of uniting a large number of credit managers of corporations that sincerely want to continue evolving in their careers which is so important to do so. The Credit Networking Group provides an atmosphere were participants expand their knowledge professionally and personally while discussing topics including legal advice, finance, credit risk management, human resources and present an opportunity to network with many companies.

There are four conferences per year given by top experts such as lawyers ,bankers, focused on wanting to educate the credit managers seeking  to gain as much knowledge as possible benefiting to help their company.

Some of our members include the following companies: Yellow Pages Group^mc, Olymel s.e.c.., Canadel s.e.c., JBR La Maison du Papier (Domtar), Natrel, and many more.

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Previous conferences

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Wednesday, December 9, 2009

Perspectives économiques et financières

Thursday, October 14 2009

Optimisez la gestion des liquidités et le financement de votre entreprise en période d'incertitude

Thursday, May 21st 2009

Soyons prêts à faire face à la fraude
et aux défis occasionnés par les conditions économiques actuelles

Wednesday, December 3, 2008

Connaître et se reconnaître pour différentes raisons :
une ressource essentielle dans son travail

Wednesday, October 8, 2008

Perspectives économiques et financières 2009

Friday, September 19, 2008

Les limites légales des réclamations pour intérêts et pour frais
de la part des créanciers

Wednesday, April 16, 2008

La fraude en entreprise et la fraude dans les états financiers