Collections Excuse Terminator (CD)

Solutions to train your team of collectors
Right on your collector’s desktop!

Let's face it, you're not always there to give your staff the coaching they need. They hear excuses, heck, we all do! It doesn't matter where we are located or the product or service, your team is going to hear excuses – lots of them - as to why your account hasn't been paid.

Are they valid reasons? Lot's of them are but that doesn't matter. What does matter is how we handle them – the right questions at the right time. We give our people the training and the tools, but we can't be there all the time. (And let's face the facts, it happens to us too!) More often than it should, one of us will hang up and then snap our fingers, remembering a question we should have asked or a statement that worked so well for us in the past.

Call 'em back? Not likely. Some of us work in an environment where a call back is nearly impossible and all of us have pressures on us for time and productivity. (Ego comes into play too. Who wants to call the debtor back and let them know we made a mistake, "Could you tell me the date it was put in the mail?")

The information may be minor and not matter too much for that one call. However, one call becomes two and then three or four. They add up.

A COLLECTION COACH, ALL THE TIME, EVERY TIME!

Right on your collector's desktop – when they need it! The right questions along with tips & techniques and successful statements and demands. This time-saving and collection-result product has been developed by Internationally recognized accounts receivable expert Tim Paulsen. You will have all the information you need – right there at your fingertips – literally!

CUSTOMIZE YOUR OWN, IT IS FULL EDITABLE!

Think your customers are different? Maybe. That's why you can order “Eliminator” in the Consumer or Commercial version – but it gets even better! All of the headings, statements and questions are editable by you! Add, change and delete to fit your excuses, changes of the seasons and special challenges. If you're working with a team, update the master and everyone has the updated versions instantly!And more… much more!

Technical 'stuff'

This product runs in Windows© and is very simple to install. Order your version and within minutes and a couple of clicks, you're coach is right up there with you, helping you to collect more money...
a lot more!

>>> More details about this product  PDF-64 ko

Collection letters plus (CD)

Effective collection letters... and a lot more!
You won't find anything like this anywhere!

• An e-book that will teach you how to develop and write your own collection letters.
• Included are the five secrets to getting a collection letter read. (Nobody wants to read a collection letter.) You'll find much more...how to organize, who should help and who should not and even a section on 'funny money' - effective use of humor to collect. Plus
• Highlights of the program in an audio/video presentation by Tim Paulsen. You or members of your team can view this time and again for training. (Folks have told us this is a $300 + value on it's own!) Plus
• Make your own presentation! We give you our completed version of the package on power-point. Feel free to use it as is or alter as you see fit - and then present to your team! Plus
• Sample letters - Two packages of the same letter samples. One of them is for viewing and you can use the other to 'cut & paste' - use the letters to develop your own! Plus
• Expert advice - A special chapter with letter recommendations from some of the best in our business including: Steve Coyle, Hal Schaefer, Len Sklar, Helen Wilkie and Michelle Dunn Plus....that's right, we're not done yet!
• A special link to supporting pages on our site that are continually updated with links and tips to keep your collection letters fresh and on the cutting edge.

>>> More details about this product  PDF-156 ko