Advanced program
“Zen” collection skills©
(English)
This program has been developed, improved and refined over several years to be delivered to a more seasoned and experienced accounts receivable team. Team members who may perform well but recognize that the best engines need regular tune ups and there is always room for improvement.
We start with a brief review of some of the basics (the tune-up), but most of the program concentrates on individual improvement to specific challenges for their organization or association. It is our experience that these skills are more effective when ‘caught’ rather than ‘taught’ to seasoned receivable personnel.
Program topics
- Defining the role of an effective professional collector
- Identifying and taking action on barriers to improved performance
- Advanced negotiating techniques
- “Time & Stress”
- Recognizing powers of influence
- How to develop powerful questions
- Improving listening skills
- All I needed to know about collections, I learned at the movies
- Self and Team Development
- Action Planning
Read more >
Complete registration form >
Register online >
Note: To ensure value, the number of registrations is limited.
We suggest an early reservation will avoid disappointment.
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Regular program
Effective collection techniques
(English)
Program topics
- Recognize and take advantage of the standards of professional collections
- Write masterful letters, faxes
- Adapt your e-mail and faxes to collections
- Master the important three phases of a successful collection call
- Handle excuses - typical and “I’ve never heard that one before!”
- Develop a special ‘compelling’ collection voice
- Deal with the irate customer
- Know and successfully use the twelve negotiation techniques for collections
- Learn how the ‘Scotty & Captain Kirk’ method will increase your collections dramatically
- And more… much more!
Complete registration form >
Register online >
Note: To ensure value, the number of registrations is limited.
We suggest an early reservation will avoid disappointment.
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Tim Paulsen is author of Paid in Full, and Collect Those Debts. He has delivered his popular programs all across North America as well as in the Bahamas, China, Malaysia, India, Kuwait, Jamaica and Singapore.
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