TP2008-1

Effective Collection Techniques

TORONTO - OTTAWA - MONTREAL - VANCOUVER - CALGARY - EDMONTON - HALIFAX

From 9:00AM to 4:00PM

• Learn the standards of professional collections
• Wimpy words and phrases to avoid – power replacements
• Be surprised (perhaps) by the true objectives of collections
• Special tips for email and fax
• Master the three phases of a successful collection call
• Be prepared always for any excuse – you will never be thrown by an excuse again!
• Begin to develop a special voice – easier to understand and more compelling to the listener
• Discover a minimum of ten responses and techniques when dealing with an irate customer/debtor
• Acquire the knack of tailoring your approach to a specific type of customer
• Find out how to work with the sales team
• Deal with the irate customer
• Develop the knack of being assertive without being too aggressive
• Discover how to use the important difference between a position and an interest when negotiating
• Resolve never again to make the two biggest mistakes in collections – by even seasoned personnel
• Know and successfully use the twelve negotiation techniques for collections
• Find out how you can write collection letters that are powerful and compelling
  
  …and more…much more!
  
  

Download the schedule and the registration form

CONTACT US
Telephone: 1-800-208-2189 #225
Email: info@ncnjournal.com

Please contact us for more information on the dates, locations and other credit seminars across Canada.

10% DISCOUNT when registering 2 attendees or more.