TP2008-2

ZEN collection skills - Advanced program

TORONTO - OTTAWA - MONTREAL - VANCOUVER - CALGARY - EDMONTON - HALIFAX

This program has been developed, improved and refined over several years to be delivered to a more seasoned and experienced accounts receivable team. Team members who may perform well but recognize that the best engines need regular tune ups and there is always room for improvement.

We start with a brief review of some of the basics (the tune-up), but most of the program concentrates on individual improvement to specific challenges for their organization or association. It is our experience that these skills are more effective when ‘caught’ rather than ‘taught’ to seasoned receivable personnel.

Program topics

• Defining the role of an effective professional collector
• Identifying and taking action on barriers to improved performance
• Advanced negotiating techniques
• “Time & Stress”
• Recognizing powers of influence
• How to develop powerful questions
• Improving listening skills
• All I needed to know about collections, I learned at the movies
• Self and Team Development
• Action Planning

10% DISCOUNT when registering 2 attendees or more.

CONTACT US
Telephone: 1-800-208-2189 #225
Email: info@ncnjournal.com