“I must really commend you on a great program. When I first registered, I had the mentality of 'You can't teach me anything, I own my own Collection Agency.'
Oh how I was wrong!!! I now realise that in this business there is so much more you can learn.”
Krista Walsh, Owner, KC Collect, Prince Edward Island
“I thoroughly enjoyed all aspects of course. I now am convinced after nearly 30 years in collections both in the UK and the USA, that it is possible to teach an old dog new tricks. Well done to you guys.”
Terry Walling, President, U S Asset Protection Solutions
“This was the most fun I had taking a course - ever. It helped me gain the confidence I needed to be a professional collector. I work alone, so the help and the information was phoenominal for my self esteem and confidence. Thanks; please know I will attend any seminars or take any courses you have to offer in future.”
Candy Hurst, Credit Recovery Administrator, Call Collect Credit Recovery Services Corp.
The International Center for Professional Collections offers a unique program for those who want to improve their knowledge and expertise of Accounts Receivable. Their PACE program (Professional Account Collection Education) available in either a consumer or commercial module offers education, training, assignments and testing.
>>> Frequently Asked Questions (FAQ) about the PACE Program
Full package includes:1. What is a CFCP?
A CFCP is a Certified Financial Collection Professional as designated by the International Center of Professional Collections. The CFCP designation requires the successful completion of the PACE program.
2. Who should be interested in this program?
This program is designed for those responsible for collecting money owed to their firms. If you want to communicate, negotiate and collect money more efficiently, regardless of your experience level, this program is for you.
3. I have someone new in the department who has never collected before. Will he be a pro after finishing this course?
There is a lot to be said for experience in any field and collections is not any different. Your 'new collector' will get better as he learns from success as well as the occasional mistake.
The PACE program will not give years or even months of experience, but it will help to get the new collector up to the optimum speed as quickly as possible. When certified by ICPC, you will have reasonable assurance that your new collector has been fully tested and knows not only the rules and guidelines, but can reasonably put effective collection techniques into place in your business.
4. What is the criteria for registration – are there restrictions?
Anyone can register for the program provided that they indicate that they have read and agree to the terms of service, make a selection of their specialization (Commercial or Consumer) and pay the registration fee.
5. How do I register?
Click on the ‘Register Now’ button on the left of this screen. Please ensure that you read the agreement and make your appropriate selections. Send in your application along with your fee and you will hear back from us within 48 hours.
6. What is the fee?
The full package of the discipline of either Consumer or Commercial collection is $595.00 Canadian or U.S. and applicable taxes are additional. An individual may add the second program at half price for a total of $895.00.
7. Is there a guarantee?
Our program is full guaranteed to deliver as promised. However, it is adult education and requires involvement and commitment in order to successfully complete the program.
8. Is there real testing?
Yes, there is. The program requires effort and study on the part of students but is not designed for failure. Except for the last test which can be taken only twice, students may repeat a test until they achieve a passing grade as long as it is within six months of registration.
9. What is the last test and what happens if I fail?
The last test is a live role-play exercise between the participant and an ICPC instructor who plays the part of one of your customers. The call is recorded and a copy is provided to the participant along with the instructors comments and suggestions.
A passing grade of 85% is required on this test and the student can take it twice. If the minimum pass has not been achieved after the second test, the student may re-register to study and pass again within a three month period at 40% of the initial registration rate.
10. Do you keep track of graduates?
Yes. ICPC keeps an official record of all graduates of the PACE Program© and will confirm certification to employers or potential employers as requested.
11. How much time do I have to complete the program?
Most Students will complete the studies and achieve certification within a few weeks. Each student is expected to complete all studies and testing within six months from the registration date.
12. Is there a discount for a team that wants to complete the PACE Program©?
Every tenth person from the same company may register free.
13. Can the PACE Program© be tailored for our company?
Yes. Our training and development team can work with your company to develop and certify your trainers and your program. This includes review and re-certification once each year.
14. Is distance learning right for me?
If you are self-motivated and can fit the course into your schedule, distance learning is an excellent option for you. However, it does call for initiative and time management skills. You will receive a list of suggestions from our training faculty to help you get the very best out of the PACE Program© , but ultimately – you set the pace and determine your success.
15. How does this course compare to attending a seminar?
The Center encourages students and graduates to continue to develop their expertise through further education, including seminars and conferences. However, at most seminars, everyone who simply attends, receives a certificate, whether they participate and learn or not.
The participants in the PACE Program© are taken through a more comprehensive series of modules and they are tested for their knowledge and understanding of the concepts and the techniques of successful collections. There is no free lunch and nobody can hide in the PACE Program©.
16. What are the advantages of taking this course vs. attending a seminar.
The name tells you a lot. Students are allowed to 'pace' their learning at work or in the privacy and convenience of their own home. Take extra time when you need it or, if you prefer, complete the program in a short period of time. It's your call.
Upon successful completion of the course, students become a CFCP (Certified Financial Collection Professional) the only designation of its kind in North America.
17. When will I receive my login, password, and instructions for my course?
You should receive this information within 48 hours of successful registration.
18. Who do I contact if I am having problems?
If you are having any problems with the course or have additional questions, please contact: administrator@incproco.com or telephone (416) 691-2648.
19. Who developed the PACE Program and who does the testing.
The initial concept was developed by Tim Paulsen, author of “Paid in Full”. It has been reviewed by professional trainers in the field and vetted by the advisory board. The testing is completed by ICPC management/trainers who have a minimum average of 15 years in the credit/collection field.
20. Do I need a special textbook for the PACE Program?
Everything you need for the program is included in your registration fee. You will be directed to a site where you can download a zip file that will get you started on your studies. It includes a workbook for direction and taking notes. Your registration includes a minimum of three e-books on collections and the authorization to make one copy of any of the books for your study or personal use.
21. How are tests for the program administered?
There are different formats including multiple-choice, fill-in the blank and assignments. Though there is flexibility with the program, students are expected to complete the study and all testing within six months from the registration date.
22. How will I know when I have completed a course?
The My Report page will have two sections: Started and Completed and it will include modules as well as testing.
23. What technology do I need?
You will need an e-mail address and access to a computer. Many of the studies are presented in a power-point format. The e-books may be accessed via ADOBE, a free down-load from the Internet if you do not already have it on your system.
24. How long is my certification as a professional collector?
Your CFCE is valid for a five year period and then updated testing in your field (consumer or commercial) is required. Re-certification is valid for another five year period and the testing and validation fee is $45.00.